Reference

Explore the Legal Framework Behind Your Account

How you use riu4d — from your first deposit via DANA, OVO, or GoPay through to account management — sits within a clear set of terms.

Account TermsPrivacy PolicyCookie UseData RetentionContact Rights

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JALUR BANTUAN HUKUM

Browse Your Policy Contact Options

For questions about how your data is handled, how to request account changes, or how these terms apply to your specific situation, our support team is reachable through multiple channels. Each path below connects you to the right queue — policy queries are handled separately from general account help.

Open Your Account Under These Terms

riu4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on riu4d and complete a deposit — whether through DANA, OVO, or GoPay — you enter into a service agreement governed by the terms set out on this page. These terms cover how we process your personal data, how your account

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wallet operates, and how transaction records are maintained. Availability of our services depends on local law; if access is restricted in your area, these terms explain your eligibility as it stands under applicable regional regulations. We do not make eligibility decisions unilaterally — local law and
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jurisdiction determine what is accessible to you. Your account data, including wallet-linked identifiers from DANA or OVO, is processed in line with our data policy and retained only for as long as operationally required. If you believe a transaction or account action was processed incorrectly, the
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terms here define how to raise a formal query with our support team. Changes to these terms are communicated through in-account notices, so keeping your account active and your contact details current ensures you stay informed. GoPay transaction records, like all payment logs, fall under the
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retention schedule described in our data policy.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

KEAMANAN DAN PRIVASI AKUN

Switch to a Safer Account Posture

Account security at riu4d runs alongside your payment activity. When you link DANA, OVO, or GoPay to your account, wallet identifiers are encrypted in transit and at rest. We do not share payment-linked data with third parties outside of what transaction processing requires. Our data retention schedule keeps records only for as long as they serve a clear operational or compliance purpose — after that, they are removed.

Data Handling

Your personal and payment data — including e-wallet identifiers from DANA and OVO — is processed only for account operation. We do not sell or rent this data to marketing third parties.

Cookie Use

We use cookies to keep your session active across browser tabs and to remember your preferred payment method at checkout. You can manage cookie preferences through your browser settings at any time.

Account Retention

Account records are retained in line with our operational policy. If your account is inactive for an extended period, we will contact your registered address before taking any action on the account data.

Request Your Data

You have the right to request a copy of the data we hold on your account, ask for corrections, or submit a deletion request. Use the in-account Help form or email support to start this process.

Browse Common Policy Questions

These questions cover what Indonesia-based account holders ask most about how our legal terms work in practice — from data rights to account access and how local payment rails fit into our terms.

Yes. Access depends on your local law and the eligible regions we serve. We recommend checking current regulations in your area before opening or continuing to use an account.

Wallet identifiers linked to DANA, OVO, or GoPay are encrypted and used only for transaction processing. They are not shared with unrelated third parties or used for marketing without your knowledge.

Yes. Submit a data access request through the in-account Help form or via email support. We process these requests in line with our data policy and respond through your registered contact details.

We notify you through in-account messages when terms are updated. Keeping your account active and your contact information current ensures you receive these notices before any changes take effect.

Records are kept for as long as they are needed for account operation or compliance purposes. Once that period ends, they are removed from our systems according to the retention schedule in our data policy.

Reach out through live chat or email support. Policy-related queries are routed to agents who can review your account data and confirm or correct how a specific record was processed.

Explore the Legal Framework Behind Your Account

Browse Your Policy Contact Options

Switch to a Safer Account Posture

Data Handling

Cookie Use

Account Retention

Request Your Data

Browse Common Policy Questions

01 Does local law in Indonesia affect whether I can use riu4d?

02 How is my DANA or OVO wallet data handled under your policy?

03 Can I request a copy of the personal data riu4d holds on my account?

04 What happens if the legal terms change after I open my account?

05 How long does riu4d keep my account and transaction records?

06 Who do I contact if I think my data was processed incorrectly?

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