Reference

How riu4d Handles Your Account Data

When you open an account with us, we collect only what we need to run your wallet, process your DANA, OVO, or GoPay transactions, and keep your session secure.

Account data collected at registrationDANA, OVO, GoPay transaction recordsCookie and session dataYour right to access or delete dataContact us to request changes
riu4d How riu4d Handles Your Account Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Open the chat widget from any page in your account. Our support team can verify your identity and handle data access or deletion requests directly in the conversation.
Email Support Send your request to our support address listed in your account settings. Include your registered phone number so we can match your request to the correct account record.
Account Settings Some data changes — like updating your registered phone number or linked GoPay wallet — can be handled directly inside your account settings without contacting support.
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

Cookies and Session Tokens

We use session cookies to keep you logged in across pages and remember your preferred deposit method. You can clear these from your browser settings at any time; clearing them will log you out of the current session.

Account Security Practices

Every login on a new device triggers an OTP verification to your registered number. We do not share your login credentials or OTP codes with any payment partner, including DANA, OVO, or GoPay.

Data Retention and Deletion

You may request deletion of your account data at any time via live chat or email. Payment transaction records may be retained for the period required under applicable regulations in eligible regions before they can be removed.

Who to Contact for Changes

For any correction, access request, or objection to how we process your data, contact our support team through live chat. We aim to respond within a reasonable timeframe and will confirm receipt of your request in writing.

Common Questions About Your Privacy on riu4d

These are the questions we hear most often about how your data is handled. If your situation is not covered here, reach out through live chat and we will walk you through it directly.

We collect your name, email address, and phone number at registration. If you link a payment method like OVO or GoPay, we also record the wallet identifier associated with that transaction.

No. Your PIN stays between you and your payment provider. We only log the transaction reference and amount that comes through after you confirm a payment on your end.

Yes. Contact our support team via live chat or the email address in your account settings. We will verify your identity and provide a summary of what data we hold linked to your account.

Send a deletion request through live chat or email. We will process it as quickly as applicable regulations allow. Payment transaction records tied to your account may be retained for the period required under financial rules before full deletion.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions, and with service providers bound by confidentiality obligations.

Session data helps us detect unusual login attempts on your account and troubleshoot loading issues — particularly useful for mid-range Android devices. It is not used for advertising profiling.