Reference

Terms That Govern Your riu4d Account

These terms set out what you agree to when you open an account with us — how your wallet, deposits, and access work, and what we expect from each other. Read them before you start, and come back whenever something changes.

DANA, OVO, GoPay coveredAccount access rulesEligibility by local lawWithdrawal conditionsAccount suspension policy

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ACCOUNT SECURITY

How We Handle Your Account Data

Your account security is built into the way we operate — not bolted on. Every login uses OTP verification tied to the mobile number on your account. If you update your number, the change requires identity confirmation before it takes effect.

Data Retention We keep account transaction records for as long as your account is active and for a period after closure, in line with applicable regulations. You can request a summary of your account activity at any time.

Cookie Use We use session cookies to keep you logged in across your mobile browser and to remember your preferred payment method — DANA, OVO, or GoPay — so you do not re-enter it each session.

Who to Contact for Data Requests To request access to, correction of, or deletion of your personal data held under these terms, contact our support team via live chat or email with your registered account details.

Account Changes Name, phone, and e-wallet details can be updated through account settings, but each change triggers a verification step. This protects your wallet from unauthorised edits.

TERMS CONTACT

Reach Us About Your Account Terms

If something in these terms is unclear — or if you need to request a change to your account details — our support team is reachable through the channels below. We handle account and terms queries separately from general play support, so flag your message as account-related when you write in.

Live Chat Reach our account team through the live chat window in your lobby. Available around the clock for terms, wallet, and account access questions.

Email Support Send detailed account or terms queries to our support address. We aim to respond within one business day, faster for urgent account issues.

Wallet Help For DANA, OVO, or GoPay transaction disputes linked to these terms, attach your e-wallet reference number so we can match it to your account record.

What These Terms Actually Cover

riu4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on riu4d, you confirm that you have read and accepted these terms in full. They apply to every action you take on the platform — from your first DANA deposit to each withdrawal you request via OVO or GoPay. Access to our

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lobby and the ability to place real-money rounds depends on your location and whether local law in your region permits it. We do not accept accounts from regions where such activity is restricted. Your account is personal — sharing credentials, operating multiple accounts, or using another
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person's e-wallet to fund your balance each breaches these terms and can result in account review or suspension. We reserve the right to update these terms when regulations or platform features change. When that happens, we will notify you before the new version takes effect. Continued
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use of your account after notification means you accept the updated terms. If you disagree, the correct step is to close your account and withdraw any remaining balance before the effective date. These terms are written for accounts registered in Indonesia and do not apply to
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regions outside our supported coverage.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

The questions below cover what we hear most from accounts in Indonesia — from eligibility and wallet rules to how you close an account or dispute a transaction under these terms.

These terms apply to every person who opens or uses an account on riu4d. Access is available only where local law in your region permits it. Creating an account confirms you meet the eligibility conditions set out here.

No. Your account must be funded only from an e-wallet registered in your own name — whether DANA, OVO, or GoPay. Using another person's wallet breaches these terms and may result in your account being suspended.

We notify you before any update takes effect. If you do not accept the new version, close your account and withdraw your balance before the effective date. Continuing to use your account after that date means you accept the changes.

Contact our support team via live chat or email with your registered phone number. We will send a summary of your transaction and account records within a reasonable timeframe under applicable data rules.

No. Each person may hold only one account. Duplicate accounts are a breach of these terms. If we identify multiple accounts linked to one person, we may suspend all of them pending review.

Submit a closure request through live chat or email. Withdraw your remaining balance first — any balance still in your account at closure will be processed via your verified DANA, OVO, or GoPay wallet before the account is deactivated.

Terms That Govern Your riu4d Account

How We Handle Your Account Data

Reach Us About Your Account Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 Can I use someone else's DANA or OVO to fund my account?

03 What happens if I disagree with a terms update?

04 How do I request a copy of my account data?

05 Can I have more than one account?

06 How do I close my account under these terms?

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